Matrix Infotech is doing Business successfully from last 12 Year. Our mission is so big with trust staff and clients, The Turnover of Business (2016-17) is over 54,00,000.00. But We are doing with valuable Clients and Our Projected target is More than 1,00,00,000.00.
Solution Elements (Delivery Model) :
Matrix Infotech undertakes to deliver all goods ordered to the client ASAP. depending on availability and quantities. This is because some goods are directly imported. The equipment will be properly packed and sealed for shipment where by all delivery cost will be included in the initial price quoted As per the Quotation Documents by Matrix Infotech. The client will be responsible for unpacking of all good and the setting up they're off unless otherwise required. All units are pre-configured and will be ready for use by the clients. If Matrix Infotech is responsible for the installation of equipment, it must be coordinated with the appropriate account manager at Matrix Infotech office .
Scheduled meetings will be held between the client and Matrix Infotech to ensure quality control and Procedure of Work. Any party reserves the right to request a meeting if so required. In the case of serious problems / shortcomings, the OEM will be requested to attend and assist with problems.
Call and Support Centre :
It remains the responsibility of the client to communicate any problems whatsoever to the Matrix Infotech Helpdesk office, Mahal Nagpur (See section on "Contact Information"). Telephonic support will be available to any client that makes use of our products and services. The cost for the helpdesk support will be determent by the type of transaction done with the client and this will be pre-determined and clarified with the client beforehand.
All goods received from the client whereby information is involved (PC's with user data), will be strictly confidential. PS (It is strongly recommended that regular backups be done by the client).
Support Model :
Matrix Infotech believes in having proper support models in place. It allows for proper management of goods sold to clients and asset tracking for warranty purposes. We believe that the components of "After sale service and Warranties" are as important as the initial sale itself.
A system was developed to control and manage all hard and software sold by, Matrix Infotech. This system was developed on a platform to ensure universal integration on existing platforms and systems.